General Terms and Conditions of Sale
The Website accessible at the url address www.twentyrent.com (the « Site ») is owned and edited by the guest house TWENTY RENT, non-professional renter (private individual), located at 20 Chemin des Gros Buaux, 06800 Cagnes sur Mer, and whose declaration number with the Nice metropolis is : 06027013087DP.
For further information, please contact email@example.com.
1.1) The Site allows the reservation of guest rooms and additional services within the TWENTY RENT guest house (hereafter the « Guest House ») by guests.
1.2) These general terms and conditions of sale (the « General Terms and Conditions of Sale ») are applicable to the reservation of rooms and additional services within the guest house (the « Services ») and are those in force on the date of confirmation of your reservation on the Site. They cancel and replace all general terms and conditions of sale previously put online and/or accepted by the Customer.
1.3) Any reservation on the Site requires the consultation and acceptance without reserve or condition of the General Terms and Conditions of Sale. It is recommended to download and/or print the General Terms and Conditions of Sale in order to keep a copy on the day of a reservation, as they are subject to change. However, any changes made after confirmation of a booking cannot be applied to that booking.
1.5) The Client acknowledges having all the necessary information on the Site, which includes in particular :
- the full contact details of the TWENTY RENT guest house, which can be consulted in the « General Conditions of Use of the Site » section,
- the main and essential characteristics of the accommodation and additional services offered to clients,
- the price of accommodation and additional services offered to customers,
- the maximum number of accommodations that can be reserved by a customer,
- the methods and means of payment accepted,
- the duration of the contract concluded between the guest and the guesthouse.
1.6) The expression « Customer(s) » refers to any natural person who places an order on the Site, in their capacity as a consumer, for private or professional purposes, but not in relation to the Guest House.
1.7) As a consumer, the Client benefits from rights that may be challenged in the event that the Services are reserved by him/her in the context of the exercise of a professional, commercial, industrial, craft or liberal activity.
1.8) Only Clients who have reached the age of majority (eighteen in most countries) and have the legal capacity to enter into contracts are authorised to order Services on the Site.
1.9) The information provided by the Site is presented in French, as well as in several foreign languages.
2.1) The General Terms and Conditions of Sale define the terms and conditions applicable to online reservations on the Service Site.
2.2) The General Terms and Conditions of Sale do not govern the offer, reservation or order of Services offered by entities other than TWENTY RENT and on other websites and/or mobile applications. We recommend that before confirming any order for Services through third party websites or mobile applications, you check their general terms and conditions of sale, since TWENTY RENT cannot be held responsible for the provision of Services offered by third parties.
2.3) The General Terms and Conditions of Sale are applicable to all stages of the Client’s reservation of Services and to the follow-up of his reservation.
3.1) The Site offers an online reservation process for a maximum of three (3) rooms per reservation, and additional services.
3.2) The accommodation offers presented on the Site are accompanied by an information sheet including :
- if applicable, the type of commercial offer applicable (for example: « Book now and pay less », « Last minute promotion -10% », « Flexible rate », « Room and breakfast », « Your birthday at the Guest House », etc.),
- a description of the room(s) concerned,
- ancillary services included in the offer,
- the cancellation and modification conditions applicable to the reservation,
- where applicable, the special terms and conditions of sale applicable,
- terms and conditions of payment,
- the General Terms and Conditions of Sale.
3.3) The Site occasionally proposes commercial offers that are only accessible on The Site, to the exclusion of any other third party site. Where applicable, the Customer is invited to consult the special conditions applicable to these offers, which are brought to his/her attention at the time of booking. These commercial offers can be modified at any time by TWENTY RENT, which is only contractually committed by the reservations validated by the Client and cannot be held liable for the modification or withdrawal of a commercial offer on the Site.
3.4) The Client selects the Services offered on the Website. He is solely responsible for the choice of Services and their adequacy to his needs, so that the responsibility of TWENTY RENT cannot be engaged in this respect.
3.5) The Client can reserve a maximum number of three (3) rooms on the Site. For any reservation of a greater number of rooms or for any other request for services not appearing on the Site, we invite you to contact TWENTY RENT directly. Group conditions can be applied, implying in return the payment of a deposit by the Client and the application of special cancellation and modification conditions. For any information in this respect, please contact TWENTY RENT.
3.6) The reservation is deemed to be accepted by the Client at the end of the reservation process.
3.7) The Client certifies the truthfulness and accuracy of the information provided when booking Services. TWENTY RENT reserves the right not to follow up on any reservation made by a person who would make fraudulent use of the Sites or who would not respect the present General Terms and Conditions of Sale.
4) BOOKING PROCESS
4.1) Reservations are made by the Customer by means of a dematerialised reservation form sent by e-mail.
4.2) When making a reservation, the Client must provide a certain number of compulsory data, including certain personal data necessary for the processing of the reservation by TWENTY RENT, which reserves the right to refuse any reservation in the absence of these data or because of their erroneous nature. The Client must also indicate the number of persons benefiting from the Services, as well as their age, any minor over 13 years of age being considered as an adult.
4.3) The booking procedure on the Site includes the following steps:
- Step 1: Selection on the home page of the www.twentyrent.com website of the date of arrival,
- Step 2: Opening of a secure page indicating the offers available for the date indicated, and offering the Client the possibility of specifying or modifying any of the choices made (arrival and departure dates, number of people…),
- Step 3: Consultation and selection of an offer,
- Step 4: Selection, if necessary, of one or more Additional Services,
- Step 5: Verification of the details of the booking, its total price and the applicable conditions and possible modification of the choices made,
- Step 6: Provision by the Client of his contact details,
- Step 7: Enter bank details,
- Step 9: Validation of the reservation by the Client.
5) CONFIRMATION OF BOOKING
5.1) The Site acknowledges receipt of the reservation made by the Client by sending an e-mail containing a summary of the reservation and, in particular, the Services reserved, the price of the Services, the terms and conditions of sale applicable to the selected price, accepted by the Client, the General Terms and Conditions of Sale, where applicable, information relating to the after-sales service and the contact address to which complaints may be submitted.
5.2) The reservation is deemed to be firm and definitive upon receipt of this reservation confirmation e-mail sent by TWENTY RENT to the Client.
5.3) The duration of the contract concluded between the Client and the Guest House corresponds to the duration of the Accommodation Service provided for in the reservation.
6) CANCELLATION OR MODIFICATION OF A RESERVATION BY THE CLIENT
6.1) In application of article L.121-21-8 of the French Consumer Code, the Services offered on the Site do not allow the exercise of the right of retraction provided for in articles L.121-21 and following of the French Consumer Code with regard to distance selling contracts.
6.2) The conditions of sale of the reserved tariff specify the terms and conditions for cancelling and/or modifying the reservation.
6.3) Reservations with prepayment cannot be subject to any modification and/or cancellation. As the sums paid in advance constitute a deposit, they cannot be reimbursed, which will be indicated in the conditions of sale of the tariff brought to the Customer’s attention and accepted by him.
6.4) Certain commercial offers present on the Site include special conditions on the cancellation and modification of the reservation, these are detailed in their Special Conditions appearing in the description of the offer.
6.5) Unless otherwise specified, the cancellation or modification of a reservation is not possible without charge. For any cancellation request occurring less than seven days before the date of arrival, the total amount of the stay will be automatically debited from the Customer’s credit card indicated at the time of booking. If the cancellation request is made more than seven days before the date of arrival, the amount corresponding to 50% of the stay will be automatically debited from the Customer’s credit card indicated at the time of booking.
6.6) In order to modify a reservation on The Site, the reservation made must be cancelled under the above-mentioned conditions and a new reservation must be made.
7) NO-SHOW AND INTERRUPTION OF THE STAY
7.1) Any reservation made on the Site provides for an arrival time of 15:00 and a departure time of 10:00. The Guest must arrive at the Guest House before 19:00 or inform the Guest House in case of late arrival. If the Guest fails to arrive at the Guest House after 19:00, the total amount of the stay will be automatically debited from the Guest’s credit card indicated at the time of booking.
7.2) If the booked room is vacated after the required departure time (10:00 am), an additional night will be charged to the Customer as a penalty.
7.3) Any interruption of the stay before the departure date specified in the booking will result in the payment of the full agreed price.
8) PRICE OF SERVICES
8.1) The price of the Services is indicated on the Website before the reservation on the offer description sheet, as well as during the reservation.
8.2) The rates indicated are per room, for the number of people indicated, according to the period selected, and include only the Services strictly mentioned in the reservation.
8.3) The price of each Service is indicated inclusive of all taxes (TTC), excluding tourist tax. VAT is not applicable in accordance with article 293 B of the General Tax Code.
8.4) The Euro is the commercial currency of the booking, payment must therefore be made in this currency. The prices displayed on the Site in different currencies remain estimates and do not accurately reflect the amount to be paid, which is indicated in euros when the Client validates the reservation.
8.5) The prices mentioned on the Site are subject to modification at any time by TWENTY RENT, without prior mention or notice. Only the price indicated in the confirmation of the reservation is contractual.
9) PAYMENT OF THE PRICE
9.1) Unless different special conditions apply, the payment of the price of the Services is made at the Guest House, at the end of the stay. In the event of prepayment, the sums paid constitute a deposit and cannot be reimbursed to the Client.
9.2) In the event of non-arrival at the Guest House or late cancellation within 7 days of the date of arrival, the Client’s bank details provided at the time of booking will be used for the payment of the corresponding penalties.
10)STAY IN THE GUEST HOUSE
10.1) In application of the French regulations in force, the Client may be asked to fill in a policy form on arrival in the Guest House. In order to check whether the Client should be subject to this formality, an identity document will be requested.
10.2) The TWENTY RENT Guest House does not welcome animals. For more information on these reception conditions, the Client is advised to contact the Guest House directly. For reasons of hygiene, animals are not allowed.
10.3) During the course of the stay, the Client undertakes to use the room rented to him in a reasonable and responsible manner. The Guesthouse may ask the Client to leave the Guesthouse without any compensation being paid and to pay the full amount of the booked Service, in particular in the event of :
- Behaviour contrary to morality or public order,
- Any damage, degradation, act of vandalism occurring by his own fault or that of his employees or persons for whom he is responsible, during the occupation of the premises, on any movable or immovable property, furniture, decoration or of any other nature present in the Guest House.
Furthermore, the Client will be required to reimburse the full amount of the damage caused by his acts, TWENTY RENT having all the faculties and being able to take any useful action in order to obtain compensation for the damage suffered.
10.4) TWENTY RENT provides the Clients with wifi internet access in the guest house.
The Client undertakes to ensure that the computer resources made available to him are not used for fraudulent or illegal purposes, and in particular in order to commit any act of infringement of third party rights and/or illegal downloading of works protected by copyright or a related right, punishable under article L.335-2 of the Intellectual Property Code.
11) DISLODGEMENT – FORCE MAJEURE
11.1) In the event of unavailability of the reserved room in the Guest House, TWENTY RENT reserves the possibility of having the Client stay totally or partially in an establishment of equivalent or higher category and offering Services of the same nature. The transfer will be entirely at the expense of TWENTY RENT, without any additional costs being asked of the Client by the Guest House.
11.2) TWENTY RENT will be released from all responsibility for the non fulfilment of its obligations in the event of events arising from a case of force majeure, for the duration of the event of force majeure, and undertakes to make all efforts reasonably necessary to limit its effects.
11.3) For the application of this Article, force majeure is understood as any event or fact that the parties could not reasonably foresee and control at the time of the reservation because of its nature external to the parties, unforeseeable and irresistible. The following are thus notably considered as cases of force majeure, in addition to those retained by the French courts and tribunals, total or partial strikes, internal or external to the Guest House, terrorism, wars or uprisings, bad weather, epidemics, blockage of means of transport or supplies for any reason whatsoever, earthquake, fire, storm, flood, water damage, breakdown of the computer system paralysing the normal pursuit of its activity by a Party.
12) HEALTH REGULATIONS – HEALTH PROTOCOL
In application of the sanitary legislation and regulations in force, the entire Twenty Rent guest house undertakes, within the framework of their services, and in the respect of their sanitary protocol, to comply with the various rules and official recommendations in force.
TWENTY RENT undertakes to use all possible means to preserve and ensure the health safety of its Clients and more generally of all its partners. As a consequence of this obligation of means, the responsibility of TWENTY RENT can only be engaged in case of proven fault or negligence.
Furthermore and in the event that a Client acts, directly or indirectly, on his own initiative or at the instigation of a third party, in violation of the sanitary protocol set up by the Twenty Rent guest house and, more generally, in violation of all the measures implemented by the Twenty Rent guest house to comply with the applicable sanitary rules, TWENTY RENT cannot be held responsible for direct or indirect damages and/or consequences of any nature resulting from such a violation.
13) PERSONAL DATA
13.1) In application of Law n°2018 – 493 of 20 June 2018 relating to the protection of personal data and of the General Data Protection Regulation n°2016/679 (RGPD), the Customer is informed that the information provided at the time of booking has been subject to personal data processing for the purposes of managing bookings and Customers, invoicing and payment requirements, as well as for commercial prospecting purposes.
13.2) The Customer is also informed that the guest house has a video surveillance system in the common areas of the building for the safety of persons and property.
13.3) The Client has a right of access, rectification, portability and deletion of personal data concerning him, which he can exercise with the services of TWENTY RENT by writing to the following e-mail address: firstname.lastname@example.org.
14) APPLICABLE LAW – MEDIATION – JURISDICTION
14.1) These General Terms and Conditions of Sale are governed by French law.
14.2) All complaints relating to the non-performance or poor performance of the Services by the Guest House must be reported by the Client, under penalty of foreclosure, by registered letter with acknowledgement of receipt, within fifteen days of the date of departure from the Guest House to :
- the following postal address: TWENTY RENT, 20 Chemin des Gros Buaux, 06800 Cagnes sur Mer.
- the e-mail address email@example.com.
TWENTY RENT will endeavour to deal with this claim in the best possible way and to reach a resolution of the dispute in accordance with the interests of both parties.
14.3) In the absence of an amicable settlement of the dispute, the competent court in case of dispute will be that of the domicile of the guest house TWENTY RENT.
14.4) Notwithstanding the foregoing, any difficulty relating to the interpretation, execution and validity of these General Terms and Conditions of Sale will be subject to the exclusive jurisdiction of the competent courts of Cagnes sur Mer.
15) GENERAL PROVISIONS
15.1) The General Terms and Conditions of Sale are amended regularly, in particular in consideration of normative changes. The new General Terms and Conditions of Sale will apply on the date of their publication on the Site.
15.3) In the event that one of the stipulations of these General Terms and Conditions of Sale is declared null and void in whole or in part, for whatever reason, the other stipulations will remain in force.
Address : 20 Chemin des Gros Buaux,
06800 Cagnes-sur-Mer - Côte d'Azur - France
Check-in : Starts at 3pm
Check-out : At the latest at 10 am